Communicate Effectively
Communicate Effectively
Episode 31: The Art of The Question: Shifting Focus through Inquiry – Sandy Lewis
Sandy Lewis talks about changing the types of questions we ask to change our focus and bring on greater creativity. * Instead of “What keeps you up at night?” ask “What’s already working that you can build on?” * Instead of “What’s broken here?” ask “What would you like to see more of?” * At the dinner table, ask “What went well for you today?” This is an approach called Appreciative Inquiry that is based on the premise that we shape the future with the questions we ask. To see more Work Remote videos, click mycoach.zone/WorkRemote To view Sandy’s bio, click svchange.com/Sandy
Episode 33: The Stories of You – Margarita Tarragona
In every conversation, we highlight certain experiences and not others. So we are constantly writing our own stories. * Shine a light on what goes well, what is strong, the more luminous parts of our lives. * If friends lose jobs, help them separate their identities and sense of worth from their job status. * Ask “Which of your strengths would you like to be able to apply in the next job?” * Thicken the plot. People are more than one adjective! * Turn adjectives into nouns. After “I’m so explosive!” ask “What are these explosions like?” The problem becomes a separate entity. To see more videos in the Work Remote series, visit mycoach.zone/WorkRemote To view Margarita’s bio, visit svchange.com/Margarita
Episode 37: The Effective Way to Give Feedback – Pete Berridge
The usual feedback experience is broken due to design + delivery flaws. Feedback at its best: 1. You trust the intention of the person giving it 2. There is context for the feedback. 3. You understand what to do rather than what not to do. 4. It’s timely. 5. You have social support to reinforce improvement. To view more Work Remote Strategy videos, visit mycoach.zone/WorkRemote To learn more about Shift+ visit www.shiftpositive360.com/
Episode 40: SARI Stories – Senia Maymin
Senia Maymin describes a way to tell stories about yourself in a job interview or customer meeting in a humble, truthful, and powerful way. She calls these SARI stories, and she walks us through one she’d tell about herself. S = Situation. That gives drama before you even start talking about what you did. A = Action. What step did you take to address the situation? R = Result. What happened as a result of your action? How did the situation change? I = Interesting observation. These can be quirky and fun! Often when she’s working with someone, she first asks about Results and then moves back to help them vocalize Situation and Action. To see other videos in the Work Remote Strategy series, visit mycoach.zone/WorkRemote
Episode 63: Now introducing…..TOOLS FOR WORKING REMOTELY!
First, this is the introductory video for our turn towards focusing on tools for working effectively, especially remotely. Today’s tools: 1) Work toward an even balance of advocacy (speaking up) and inquiry (listening). 2) If you’re the manager ask, “Is this a decision you want me to make or is this an informational update?” 3) Open meetings by asking, “How are you?” If you have a lot of people, remind people to imaging they are holding a lit match and must finish before it burns their fingers. View Senia’s bio at svchange.com/senia Watch the entire video series at mycoach.zone/workremote
Episode 64: 3 Questions that Move People to Action – Senia Maymin
What questions can you ask yourself or someone else to move projects forward? How about these: 1) If you only have five minutes, what can you do on this project? 2) For this project, how can I move it forward by just 1%, just incrementally? 3) What’s the smallest step I can take for the biggest impact? View Senia’s bio at svchange.com/Senia Watch the entire webinar series at mycoach.zone/workremote
Episode 67: What’s the question you most want to be asked? – Senia Maymin
What is the first question that you tend to ask when reconnecting with someone? Research about questions: 1) Question behavior link — You can use this to prime yourself for action 2) Questions are the seed of change. Senia speculated: The question you ask is likely to be the question you want most to be asked. View Senia’s bio at svchange.com/Senia Find the whole series of videos at mycoach.zone/workremote
Episode 95: A 5-Step Process for Giving Calm Feedback with Sherri Fisher
Sherri Fisher demonstrates 5 steps 1) Thank you for … 2) I noticed… 3) I feel … 4) I want… 5) Will you please …
Episode 96: Run Superb All Hands with Senia Maymin
Techniques for running all-hands meetings from 6 to 1000 people Fun beginning Content-rich middle: Whom, Why, What, and How Unexpected ending Read about Senia at svchange.com/Senia For other videos in this series, visit mycoach.zon/WorkRemote
Episode 98: A Coaching Language for Managers with Joy Van Skiver
To get better managers, help them learn a coaching language. * “Next time…” leads to an automatic focus on the future. * “To [benefit], [direction].” Persuasion as well as instruction! * “I noticed…” Catch people in the act, and give in-the-moment coaching. * Afterwards reflect: “What did I say? Was it effective? Could it have been better?” Read more about Joy at www.linkedin.com/in/joyvanskiver/ To read the LinkedIn article based on this video, visit www.linkedin.com/pulse/coaching-language-managers-joy-van-skiver-senia-maymin For more videos in this series, check out the Tools menu at mycoach.zone
Episode 102: Three Tools for Difficult Conversations with Senia Maymin
Three tools for difficult conversations in a collaborative way: * Implemental rather than deliberative mindset (1:24) * Values (7:01) * “No.” (8:55) For the LinkedIn article based on this video, see www.linkedin.com/pulse/three-tools-difficult-conversations-senia-maymin For more videos in this series, see the tools menu at mycoach.zone
Episode 113: Clarity over Niceness with Senia Maymin
It’s possible to be too nice. (0.0) Balance the values of clarity and niceness (1:45) * Check in with yourself. (4:48) * Speak clearly. (5:32) * Check that your message was understood (6:44) For an article based on this video, see www.linkedin.com/pulse/prioritizing-clarity-over-niceness-senia-maymin-senia-maymin/ For more videos in this series, visit mycoach.zone/workremote
Episode 115: Using the SCARF Model to Be a Better Leader with Kelly Beischel
Introduction (0:0) Kelly explains how leaders can use the SCARF model to help their people minimize threat and maximize reward. S = Status (3:32) C = Certainty (6:38) A = Autonomy (10:10) R = Relatedness (12:54) F = Fairness (17:38) Visit Kelly’s bio at mycoach.zone/coaches/kelly/ Other videos in this series can be found at mycoach.zone/workremote
Episode 116: Bringing the Humanness Back into Feedback with Kelly Beischel
Intro: (0:00) Believe Series Question: (0:37) * Begin with compassion, even when someone royally messes up. * In a royal messup, there are often two victims (2:36) * Address it right away (4:00) * Conduct a root cause analysis – 5 whys (5:15) * Involve the team in problem-solving (7:13) Further questions: (11:25) For an article based on this video, visit www.linkedin.com/pulse/bringing-humanness-back-feedback-kelly-beischel-senia-maymin View Kelly’s bio at mycoach.zone/coaches/kelly/
Episode 130: How to Make 360 Feedback Incredibly Palatable with Senia Maymin
To start out, do it slowly with lots of context. * Talk about having a growth mindset. * Invite the receiver to just be aware of the feedback they’re hearing, without judging. * Help them find a mirror person to reflect back their behavior in future situations. For more videos in this series, visit mycoach.zone
Episode 147: Strategic OVERcommunication
Make sure your audience hears the message. Four ways to do it: 1) Ask questions. 2) Say things in a funny way or use an analogy. 3) Be consistent. Repeat the same message multiple times. 4) Have the other person summarize. For more videos in this series, visit mycoach.zone/workremote
Episode 154: Between Now and Year End with Senia Maymin
Three tools to help you be your best self between now and year end: 1) What if? Imagining that you are already the person you want to be. 2) Game changer (Ilene Schaffer) — www.linkedin.com/pulse/how-transform-2020-25-minutes-ilene-schaffer-senia-maymin/ 3) Feedforward (Marshal Goldsmith) — www.marshallgoldsmith.com/articles/1438/ For more videos in this series, see mycoach.zone
Episode 167: Feedback Can’t Be Fixed with Sheila Heen
What do you believe that others in your field don’t agree with? * At its core, there are ways that feedback just can’t be fixed. * HR swings between “the system is broken,” and “people are broken.” * Receiving feedback sits at the intersection of conflicting needs: wanting to grow, but it’s still a struggle. * Be transparent about the struggle. * Provide appreciation. * Focus on the challenge of receiving. For more about Sheila Heen, visit www.linkedin.com/in/sheila-heen-b8a59a6/ For more videos in this series, visit mycoach.zone
Episode 206: Discipline Policies in the Workplace Don’t Work with LaKenzise Mayberry
This episode is in the Believe Show. LaKenzise believes that discipline policies in the workplace don’t work at all. Punitive consequences do not help. Instead have a human conversation. Talk about what’s going on. * Are they unaware of expectations? * Do they not have what they need to perform? * Is something else happening in their lives? For more videos in this series, check out the Tools menu at mycoach.zone
Episode 218: Negotiation as Collaborative Problem-Solving with Margaret Neale
This is part of the Believe Show. Margaret Neale believes that negotiation works better as collaborative problem-solving. * Make proposals that it is easy for the other person to accept. * Instead of issue by issue, propose packages: I propose a package of actions that will give me what I want and help me help you solve your problems. Margaret Neale has a TEDx talk about learning negotiation skills from her horse: www.youtube.com/watch?v=KTTtn0i_ZyA For the LinkedIn article based on this video, see [to be added]
Episode: 10 Present Like a Rockstar….Virtually – Shannon Polly
Preparing to present? Think about: 1. Your intention, preferably a strong infinitive verb (to motivate, to inspire) 2. Your attention, being ready to be focused on what’s happening 3. Your tension, remembering that nobody else knows you’re nervous! 4. Your facial muscles. They need to be warmed up just like an athlete’s body before a race. View Shannon’s bio at www.svchange.com/Shannon
